Wow! What an awesome experience. First, I requested an appointment via their website form on a Saturday. The following Monday I received a call back by 9:30am to schedule. The woman I spoke with was incredibly friendly and I was able to get the time and day I wanted (which was today, the following Friday). I have truly never experienced a freindlier staff. I felt comfortable and welcomed and we even tossed jokes around. This is what customer care is supposed to look like. I would recommend Village Eye Care to anyone and I intend to go back with my children when they are old enough for exams.